Terms and Conditions of Petal Loom
Welcome to Petal Loom. These Terms and Conditions govern your use of our online platform and the services we provide. By accessing or using our site, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, you must not use our services.
1. Understanding Our Services
Petal Loom specializes in the creation of exquisite bespoke artificial flower arrangements, intricate silk floral sculptures, and unique textile flower designs. We also offer custom fabric dyeing services specifically tailored for floral projects. Our online platform serves to showcase and facilitate the sale of these unique silk flower creations.
2. Intellectual Property Rights
All content on this site, including designs, text, graphics, logos, images, as well as the compilation thereof, and any software used on the site, is the property of Petal Loom or its suppliers and protected by intellectual property laws. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.
- All designs, patterns, and arrangements created by Petal Loom are our intellectual property.
- Any custom fabric dyeing formulations or unique textile flower techniques remain the proprietary knowledge of Petal Loom.
3. Custom Orders and Consultations
For bespoke artificial flower arrangements, silk floral sculpture, or custom fabric dyeing for floral projects, a detailed consultation process will be undertaken. All specific requirements and design specifications will be agreed upon in writing before commencement of work.
- Changes to custom orders may incur additional fees and may extend delivery times.
- A deposit may be required for custom orders, which will be specified during the consultation.
4. Pricing and Payments
All prices for products and services are clearly stated on our online platform or provided during the custom order consultation. Prices are subject to change without prior notice. We accept various payment methods as indicated on our site. Full payment is required before dispatch of standard products or completion of custom orders unless otherwise agreed in writing.
- All transactions are processed securely.
- Custom orders may require staged payments, as per specific agreements.
5. Shipping and Delivery
We strive to ensure timely delivery of all orders. Shipping costs and estimated delivery times will be calculated at checkout for standard products or communicated during the custom order process. Petal Loom is not responsible for delays caused by third-party shipping carriers or unforeseen circumstances beyond our control.
- Detailed shipping information and tracking will be provided upon dispatch.
- Customers are responsible for providing accurate shipping information.
6. Returns and Refunds
Due to the bespoke nature of many of our products, returns and refunds are handled on a case-by-case basis. For standard products, if you are not entirely satisfied with your purchase, please contact us within 14 days of receipt to discuss a return or exchange. Custom-made items are generally non-refundable unless there is a defect in craftsmanship or a significant deviation from the agreed specification.
- Returned items must be unused and in their original packaging.
- Shipping costs for returns are typically the responsibility of the customer.
7. Limitation of Liability
Petal Loom will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the service; (ii) any conduct or content of any third party on the service; (iii) any content obtained from the service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
8. Governing Law
These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.
9. Changes to These Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
10. Contact Us
If you have any questions about these Terms, please contact us:
- By mail: Petal Loom, Rusheyhill Road, Lisburn, BT29 4JE, UK
- By phone: +447911277553